Frequently Asked Questions
Upholding Excellence in Every Detail of Our Work
As of the last US Census, the population of Worcester County was 830,622 with the city of Worcester solidifying the title as the second-largest city in New England with a population of 206,518 people – an increase of 14% from 10 years ago. The elderly population of Worcester County is 16.1%.
There are 19 hospitals, 56 nursing homes, 33 assisted living facilities, and 353 independent living facilities in Worcester County. Needless to say, Your Ride is proud and prepared to continue serving our growing senior community!
Yes, absolutely! Your Ride strictly provides non-emergency medical transportation. However, that does not mean we don’t support the mission of area hospitals. To the contrary, in addition to providing discharge transportation, we frequently take patients and residents of various skilled care and nursing facilities to area hospitals for a wide variety of treatments, procedures, follow-up appointments, and more.
Hospitals and medical centers that we frequently support include Saint Vincent Hospital,
UMass Memorial Health Care, UMass Memorial Medical Center – Hahnemann Campus, UMass Memorial Medical Center, UMass Memorial Medical Center – Memorial Campus, and more.
If you are a private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account or a signed Your Ride Service Agreement, you will be invoiced as per the terms of the Agreement.
We currently accept cash, check, or credit card.
To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.
Yes, with advanced notice we work to provide evening and weekend hours.
Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”
Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.